Frequently Asked Questions
Find answers to common questions about Nutwise
What is Nutwise?
Nutwise is an AI-powered fastener identification tool that helps you identify screws, bolts, nuts, and other fasteners instantly. Simply take a photo and get detailed specifications including type, size, material, and drive type.
How accurate is the identification?
Our AI achieves 80-95% accuracy depending on image quality and lighting. For best results, take multiple photos from different angles with good lighting and a clear background.
What's included in the Free plan?
The Free plan includes 5 scans per month with basic identification. You'll get the fastener type, approximate dimensions, and head/drive type. Material identification is available only in Pro.
What's included in the Pro plan?
Pro subscribers get unlimited scans, detailed material identification, precise measurements, thread pitch specifications, finish information, and priority support.
How do I take the best photos for identification?
For optimal results: (1) Use good lighting - natural daylight works best, (2) Place the fastener on a neutral background, (3) Take photos from multiple angles - top, side, and thread view, (4) Include a reference object like a coin for scale.
What types of fasteners can Nutwise identify?
Nutwise can identify most common fasteners including: wood screws, machine screws, sheet metal screws, hex bolts, carriage bolts, lag bolts, socket head cap screws, various nuts (hex, wing, lock), washers, anchors, and rivets.
Can I use Nutwise for commercial purposes?
Yes! Pro subscribers can use Nutwise for commercial purposes including inventory management, procurement, and professional hardware identification. The Free plan is for personal use only.
Is my data secure?
Yes, we take data security seriously. Your images are processed securely and not stored permanently. Your account information is encrypted and we never share your data with third parties.
How do I cancel my subscription?
You can cancel your Pro subscription anytime from your Account page. Your Pro benefits will continue until the end of your current billing period.
Do you offer refunds?
We offer a 7-day money-back guarantee for new Pro subscribers. If you're not satisfied, contact our support team within 7 days for a full refund.
Can Nutwise identify metric vs. imperial fasteners?
Yes, Nutwise can distinguish between metric and imperial (SAE) fasteners and will provide measurements in the appropriate units.
What devices work with Nutwise?
Nutwise works on any modern smartphone, tablet, or computer with a camera and web browser. For the best experience, use Chrome, Safari, or Firefox.